Five9 agrees to acquire Level AI

Five9, the Nasdaq-listed provider of the Genius CX Platform based in San Ramon, California, has entered into a definitive agreement to acquire Level AI, an AI-native platform for the entire customer journey. The agreement values Level AI at approximately $325 million, to be paid in cash from Five9's balance sheet; closing is expected in 2026, subject to conditions.

Five9 said the deal will add Level AI's applications for improving agent performance, automating voice and digital customer interactions, and turning conversations into insights. Level AI will also bring AI-native builders to Five9's team, according to CEO Amit Mathradas.

Level AI serves enterprise customers including Gusto, Chime, Empyrean and VistaPrint and handles more than one billion customer interactions annually. Five9 plans to sell the applications standalone to companies not yet on its cloud contact center platform, as well as within the Genius CX Platform.